Resources

Frequently asked questions

Find clear answers to common questions about our services.

How do I become a TrustOK customer?

Please contact our sales team by filling the request form for a Free Demo. TrustOK cooperates with many companies: online stores and service companies. Looking forward to start our cooperation!

Can I edit and delete reviews?

The customer does not have the option to edit or delete reviews, but they can respond to them. This will help you effectively and transparently resolve any customer complaints and dissatisfaction and increase trust in your company. For this reason, negative reviews are also displayed. If a review does not meet our guidelines or contains personal information or inappropriate language, we reserve the right not to publish such a review.

For negative reviews: if the problem with your customer has been resolved, the original review can be changed by the customer that wrote it.

How can I make sure that the reviews are authentic?

For TrustOK, the reliability and authenticity of reviews written by customers after purchasing a specific product or service is of the utmost importance. With our system, you only actively invite customers to submit their reviews. To verify and ensure the reliability of reviews, we have designed the system so that reviews only come from actual customers after they have purchased or used a service. If you use our review system and suspect that a particular review is not genuine, you can report it. Our reputation management experts will then investigate the review in more detail, and if they find it disgenuine – delete it.

Is the review rating I see correct?

The rating you see is the average rating of your customers over the last 12 months. As per our agreement with Google, we are only taking into account and displaying reviews given in the last year, keeping your average rating and displayed reviews always relevant.

Does every customer receive the same email and survey asking for feedback?

At TrustOK, we strive to improve the user experience. Our clients can customize the survey form to obtain feedback and send it to their customers in the way they think will be most effective. You can change the entire email and/or survey in one place, on our platform, and customize it to your needs.

Are reviews visible on Google?

Yes, thanks to our partnership with eKomi, one of 30 globally certified Google reviews partners, your customer reviews will be visible in Google search. Customer reviews will appear as yellow stars next to your business information in Google Ads and may also be visible in organic search results.

How can I ensure more customers leave a review?

Our team of reputation, trust and opinion management experts will be happy to help you. Together we will develop an approach that will ensure greater customer responsiveness and consequently increase reliability and trust in your company. In the vast majority of cases, you just have to ask for an opinion. Our customizable surveys are adjustable, making sure you get your reviews as efficiently as possible.

Is TrustOK a self-serve platform?

We provide continuous support in your local language, as well as support of our review team that operates in over 40 countries, using 26 world languages. You are not alone!

That said, once you get your login for your account, you are more than welcome to adjust everything according to your preferences.

Do you work in accordance with GDPR?

Short answer – yes. As we are powered by eKomi, which has HQ in Berlin, Germany, all of our processes are in accordance with GDPR and data protection and privacy. For the long answer – please consult eKomi’s Privacy policy found here.